Service & Repairs
Labor Rate is $48/Hour
We break labor down into 15 minute units with a minimum repair fee of $12. - we don't feel it's right to charge a full hour for 15 minutes of work so you only pay for the time required to complete the work.
Services We Offer
- Problem Diagnosis
- Parts Installation
Services Specific To Model Railroading
- General repairs, lube and service
- DCC and sound installation in most HO and some N scale equipment
- Servicing of DC model railroad equipment also available
In most cases, we will not be able to complete repairs while you wait. We have many customers that need assistance in store and online, and a limited number of staff to assist them. You will generally be asked to leave repairs with us, allowing us to make sure all customers get timely service.
Most repairs are finished within 2 weeks, depending on parts availability and complexity of the work required.
Nitro or Gas Engines
We do offer service and repairs for Nitro and Gas engines but we cannot work on internal combustion engines in the store. Any repairs that would require us to run a Nitro or Gas engine must be sent off site (tuning, troubleshooting, etc)
It is important to understand that maintaining and running Nitro engines is almost a hobby in itself. Nitro engines require regular care and the tuning must regularly be adjusted based on ambient temperatures. If we tune your nitro engine there is a good chance it will need to be re-tuned within a few days or weeks depending on weather conditions. We strongly recommend that you review our Nitro Engine Tuning Flowchart which will help you trouble shoot and tune your nitro engine yourself. There are plenty of videos on YouTube that will guide you through the nitro tuning process step by step.
If you are not comfortable with tuning your Nitro or Gas vehicle we would suggest that you consider moving to electric powered RC instead.
We Charge for Warranty Work
The warranty on any given product is between you and the manufacturer. We're happy to work with you to repair or replace defective items, but we reserve the right to charge for service. If a part is replaced under warranty from the manufacturer, we don't get compensated by the manufacturer for any labor involved in re-installing it.
Only the manufacturer of a product can make a decision as to whether or not a product can be replaced under warranty. We are not authorized to make decisions on what is under warranty or what is not although we usually have a good idea of how the manufacturer will respond. We are not in a position to replace defective products from our stock unless specifically directed to do so by the manufacturer. We will take whatever steps we can to ensure you are satisfied with your purchase but we are limited in our response by each manufacturer’s warranty.
There Are Some Brands We Can't/Won't Work On
Generally any "off brand" items you purchased at a big box retailer or in a toy store are not repairable. We will generally not accept repairs for brands that we cannot order parts for, these brands include but are not limited to:
- Air Hogs
- New Bright
- RC Sky
- Battery operated train sets that run on plastic rails
We also cannot repair your sewing machine, dishwasher or the animated Christmas ornament that Great Aunt Edna gave you from her personal collection..... We only service Hobby level RC and Model Railroad related products.
Please Pick Up Your Repairs in a Timely Fashion
You wouldn't believe how many people have left their repaired items with us over the years. While most people pick up their repairs promptly, some don't bother to pick them up for months, if at all.
Any items left with us more than 60 days after we've completed repairs or diagnoses will be considered our property and sold to recover our fees.
We don't really want your items as we have plenty of our own. So please pick up your repairs promptly.
For Out-of-Town Repairs
We can do out of town repairs and DCC installations but ask that you contact us in advance before shipping any items for service.
- Please make every effort to support your local hobby shop(s) first to ensure they are around to service your area in years to come.
- Please do not ship LiPo batteries
If you have exhausted local resources, feel free to get in touch with us
Please note, we only accept repairs and DCC install requests from Canadian addresses.